OFFICE POLICIES
We look forward to providing all your vision care needs, and will go above and beyond to provide excellent customer service. Please take a moment to review our policies.
1.All contact Lens and Spectacle Glasses orders are to be picked up within 60 days from the date of purchase. Orders not picked up within 60 days will be returned to the lab and any payments/deposits may be forfeited.
2.Refunds: Glasses are individually fabricated so we are unable to accept requests for refunds. Therefore, All Sales are Final. Merchandise may be returned within 30 days for exchange or store credit.
3.Patient’s own frame: We take excellent care of the patient's frames. We also charge a $25 copay when using patient owned frames. However, in the process of fitting new lenses into a customer’sold frame, making adjustments or minor repairs, we will not be responsible for breakages during these processes. Please know that these are done at your own risk.
4.There are no warranties on sale/clearance framesunless purchased in addition.
5.Contact Lens prescriptions are valid for 1 year per FDA regulations. Evaluations are required annually.
6.All Contact Lens Exams also include a prescription for glasses.
7.All fittings for Contact Lens examinations are to be completed within 60 days to prevent any additional fitting fees.
8.Doctor’s prescription changes are done one time at no charge within 60 daysof initial order date.
9.All frames placed on hold will be returned back to the display case for sale after two weeks.
10. No personal information will be shared or sold with third parties/affiliates for marketing/promotional purposes. All above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.